Sectoren

Mobile chat research and customer activation in multiple industries

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Information about your customer or target audience is crucial for both profit and nonprofit organizations in order to improve the customer experience across the whole customer journey. Whether your ambition is to increase conversion, loyalty or to engage your audience.

abbi offers state of the art mobile tools to collect customer data that can be instantly activated with mobile communication. abbi chats and mobile activation can also be informative and more transaction driven. Below you find some industry based use cases.

abbi offers solutions for the following industries

Retail: Improve the customer journey experience

Retail: Improve the customer journey experience

Connect abbi with your CRM, ERP tools and/or loyalty program and chat with your customers to get in the moment feedback during their customer journey. This way you collect new in depth customer insights while you give them personalized information and relevant product offers in return. The outcome? A more loyal customer base and increased conversion rates.

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Events, sports & leisure: Create the ultimate customer experience before, during and after your event.

Events, sports & leisure: Create the ultimate customer experience before, during and after your event.

Use abbi as event marketing tool and get instant feedback at the moments that matter, like right after the ticketing and registration process. This way you really learn to know your visitor and his needs across the entire event journey. With relevant mobile messages and chats you and get feedback and inform them about what your event has to offer in order to create the best experience before, during and after their visit.

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Charity: effective fundraising and communication

Charity: effective fundraising and communication

Engaged audiences are crucial for the success of charity organizations. abbi facilitates them with innovative feedback and communication tools in order to engage donors, volunteers and other stakeholders. This way, you not only involve them in your mission, but you also improve the conversion rate of fundraising campaigns.

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Education, Healthcare & Public Sector: Feedback and participation

Education, Healthcare & Public Sector: Feedback and participation

How to make working in the healthcare sector more pleasant and rewarding? How to reduce the dropout rate among students or empower engaged citizens to solve urban problems. The abbi chatbot asks for relevant actionable feedback in order to improve the relationship with your audience.

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Financial services: an optimized customer experience

Financial services: an optimized customer experience

Make abbi ask the right questions at the moments that matter. Connect abbi with your IT architecture and optimize the experience across all relevant touch points of the customer journey in a fast and effective way. For instance by empowering a seamless mobile damage claim process. Or set up a financial adviser community in order to be closer to the end consumer.

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Real estate and housing: Improve the engagement of your residents and stakeholders

Real estate and housing: Improve the engagement of your residents and stakeholders

What does really matter for your tenants? How satisfied are the with your service? abbi helps housing corporations to leverage their social responsibility and real estate companies to collect and activate customer feedback in order to optimize both customer engagement and customer satisfaction.

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