Red je Pakketje

Always the voice of your customer, relation or employee in your ear through smart automated backend integration for a personal feedback dialogue with payment option.

As a fast growing parcel delivery company, Red je Pakketje (RJP) specialises in Same Day delivery. Red je Pakketje always puts the consumer first and offers convenience with its services. The driver is on your doorstep when you are at home and not 'somewhere between 12:00 and 18:00'. They see their deliverers as the business card of web shops.

To deliver on this promise, the customer experience must be measurable at moments that really matter. The point is, however, that people are overwhelmed with feedback tools that do not challenge them to participate(r). With Abbi, RJP enters into an automated personal dialogue with its customers via a short chat. How does it start? Simple: the recipient can start the conversation immediately after receiving the package via an SMS. The Abbi chat facilitates customers who are dissatisfied to indicate this and customers who are satisfied... they can also tip directly in the chat via iDEAL.

Happy customers, happy employees. The customer feedback automatically flows into RJP's IT systems, so they can quickly improve where necessary and also immediately provide insight into customer satisfaction per delivery driver based on KPIs. RJP's motto is 'Think Different' and the Abbi solution fits this motto perfectly. In this way, RJP measures and activates the voice of the customer: fast, pleasant and effective.