Customer insights for the event and leisure industry

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For a better customer experience and conversion insights into the expectations and wishes of your audience are an important first step. abbi helps you with smart mobile communication to collect feedback that is needed to achieve the best customer experience throughout the entire event journey.

How to create the best customer experience for customer and visitors?

abbi smartly connects with the IT architecture of event organisations, like ticketing and registration platforms. This way we enrich visitor profiles in order to anticipate on their needs and expectations. Visitor feedback is collected before, during and after the event and stores in our customer data platform. This empowers you to improve the customer experience, conversion and return visits.

Benefits for the event industry

  • Connect abbi to your IT architecture for instant activation and profile enrichment
  • Get direct feedback from visitors or customer
  • Be continuously in contact with you audience in a pleasant way
  • Activate feedback with mobile messages for the best data and response
  • Use the abbi chatbot also for sharing information

The benefits of abbi insights

Better and faster response

Better and faster response

By using mobile activation and a mobile interface your instantly capture the attention of the respondent which increases both the response rates and the speed of data collection.



You can integrate the abbi chatbot in your existing IT architecture or use abbi’s app or web applications to connect with your audience, always in the look & feel of your brand.

Powerful communication

Powerful communication

By using mobile messaging in combination with a combined research and informative chat script the insights can directly be used for effective communication.

Want to know more?

Our specialist in the Event and Leisure industry Ine Polak is happy to help you!

+31 (0)76 2013100